What Is Lansweeper?
Lansweeper is an IT asset management and network inventory solution that helps organizations maintain an accurate inventory of their hardware, software, and user information. It automates the process of device discovery and network scanning, allowing IT administrators to track and manage every asset in their environment. Lansweeper supports a wide range of device types including workstations, servers, routers, and mobile devices.
Beyond inventory management, Lansweeper also provides insights and reports that aid in compliance, security audits, and lifecycle management. It integrates with IT service management (ITSM) and configuration management database (CMDB) solutions, enhancing its utility in complex IT ecosystems.
Understanding Lansweeper Pricing Tiers
Free
The Free plan is suitable for home users and small networks. This plan is available at no cost.
Features included in the Free plan:
- Support for up to 100 assets: Manage and track up to 100 devices, including computers, servers, and network devices.
- Unlimited users: Allow any number of users to access and utilize Lansweeper within the asset limit.
- Community support: Access to support from the Lansweeper user community, including forums and community-driven knowledge bases.
Starter
The Starter plan is tailored for organizations that need to begin managing their technology estate more comprehensively. The cost starts at €199 per month (billed annually).
Features included in the Starter plan:
- Includes all the features available in the Free plan.
- Support for up to 2,000 assets: Manage a larger network with up to 2,000 devices, accommodating growing businesses.
- Operational Technology (OT) discovery: Discover and manage OT devices within your network, enhancing overall visibility and control.
- Starter support: Access to basic support services to help resolve issues and optimize usage.
Pro
The Pro plan, recommended for organizations needing additional security, control, and support, starts at €359 per month (billed annually).
Features included in the Pro plan:
- All features provided in the Starter plan are included.
- Vulnerability and lifecycle insights: Gain deeper insights into the security and lifecycle of your assets, helping to identify and mitigate vulnerabilities.
- Single Sign-On (SSO) capabilities: Enhance security and ease of access with SSO integration, allowing users to log in with a single set of credentials.
- Pro support: Access to advanced support services, ensuring timely assistance and expert guidance for complex issues.
Enterprise
The Enterprise plan is designed for large-scale enterprises with extensive support and governance needs. Pricing for this plan is available upon request.
Features included in the Enterprise plan:
- All features available in the Pro plan.
- Support 10,000 assets or more: Manage extensive IT environments with support for at least 10,000 devices, suitable for large enterprises.
- Customer success manager: Dedicated support to help maximize the value of Lansweeper and ensure successful implementation.
- Assistance with global deployments: Expert help in deploying Lansweeper across multiple global locations, ensuring seamless integration and management.
- Optional concierge service add-ons: Additional concierge services available to tailor the solution to specific enterprise needs.
- Enterprise-level support: Premium support services, providing the highest level of assistance and priority response for critical issues.
Lansweeper Limitations
When evaluating Lansweeper, you should be aware of the following limitations, reported by users on the G2 platform.
Not Suitable for Smaller Deployments (Between 100-2,000 assets)
Lansweeper may not be the best choice for smaller deployments that exceed the free allotment of 100 assets. The next available plan supports up to 2,000 assets, which can be excessive for smaller organizations. This significant jump in asset support can result in unnecessary costs for small businesses, making Lansweeper less cost-effective for those in this intermediate range.
Slow and Unresponsive Support
One significant drawback of Lansweeper is its support system, which is often criticized for being slow and unresponsive. Users have reported that the primary method of support is through email, and these emails are frequently ignored, leaving issues unresolved for extended periods. When users attempt to resolve technical issues, they often find that the only effective way is to contact sales representatives instead of technical support.
User Interface Issues
The user interface of Lansweeper could benefit from significant improvements. Many users find it not very intuitive and can confuse administrators. The platform’s organization of features into a single inventory can also be overwhelming, making it difficult to navigate and utilize effectively.
Complicated Report Builder
Lansweeper’s report builder is complex and often forces users to rely on pre-built reports, which may not meet their specific needs. Users report difficulty in building custom reports, and when they can, the data may be inconsistent or not displayed correctly depending on how it is viewed. This limitation can hinder the ability to generate meaningful insights and analytics from the asset data.
Related content: Read our guide to Lansweeper alternatives
Faddom: The Ultimate, Cost-Effective Lansweeper Alternative
Faddom visualizes your on-premises and cloud infrastructure in as little as one hour without agents. Instantly map all your servers and business applications, highlighting their interdependencies.
- Faddom is agentless and doesn’t require credentials
- It is cheap, starting at $10K/year
- Map the entire environment in real-time, updating 24/7
- Quick: One person can map the entire organization in an hour
Learn more about Faddom for asset discovery or start a free trial today!
